Hiring For Freshers - Insurance Process (Non-Voice)

Job Description

Interested candidates can apply at the below link

https://forms.gle/HUaUSaawvbMgCuKe6

Job Location: Bangalore

Functional Summary

Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems; onsite engineering personnel; and Authorized Service Providers on standard, specialized or complex systems. They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner.

Roles and Responsibilities

• Required to interact with customers across geographies (through multiple support mediums: Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.
• Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
• Provide the most appropriate solutions through remote contact, probe problems, and communicate in such a way that non-technical users can comprehend instructions and advice.
• Collaborate with other resolver groups to identify solutions that foster first call resolution
• Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate

Job Specifications

• Good communication skills (English) in both written and verbal communication.
• Familiarity & hands-on experience with computer technology
• Problem-solving skills & accuracy in data entry.
• Experience in a phone-based remote role, e-support, e-chat, or similar (preferred)
• Flexible to work in rotational shifts 24x7

Educational Qualification

• Education: Pass grades in 10th, 12th, and Graduation
• Branch Allowed: All the Non-Engineering branches are eligible
• Year of Pass out 2018, 2019, 2020 and 2021
• Gaps in Education: Not more than 2 years of Gaps in Education
• Backlogs / Arrears: No Active Backlogs and Arrears
• Should be available to join us on an immediate basis post the selection process
• Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
• Bhutan and Nepal Nationals need to submit their citizenship certificate.