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DXC Technology India

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  • 50,000 - 100,000 employees

Technical Support Engineer

Bangalore

Opportunity Expired

DXC Technology India, a Fortune 500 global IT services leader, is looking to hire a Technical Support Engineer for its Bangalore location.

Opportunity details

Opportunity Type
Graduate Job
Salary
INR 300,000 - 420,000

Prosple salary estimate

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Business Administration & Management
E
Engineering & Mathematics (all other)
I
Computer Science (all other)
Computer Systems and Networks
Programming & Software Engineering

Working rights

India

  • Indian Citizen
  • Indian Permanent Resident
  • Indian Temporary Work Visa
Read more

About DXC Technology

DXC Technology delivers IT services according to their customers' needs to modernize operations and drive innovation across their entire IT estate. They provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and the modern workplace. They are world-class providers of IT services at scale from the global innovation and delivery centres in North America, South America, Europe, Asia, and Australia.

Your role

  • Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
  • Willing to work in night shifts; Excellent written & spoken communication skills

Your responsibilities

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers’ on-call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright, and trademark legislation
  • Accomplish other duties as required
  • High Technical skillsets & Hands-on technical support experience
  • Ability to manage commitments to customers, managers, etc.
  • Work for Rotational Shifts including Night Shifts.

Training, development & rotations

They offer a variety of graduate opportunities across a number of role types that are designed to match your tertiary background, skillsets and career aspirations. They are determined to help you find what you truly love, learn things you never thought you would, and develop skills beyond “just I.T” to excel in your role and all aspects of our business. They offer

  • Opportunities to collaborate with senior leaders on various projects
  • Ongoing training and development
  • A people manager and buddy to help guide and support you from Day 1.

Salary & benefits

Technical Support Engineer salary at DXC Technology ranges between INR 3 Lakhs to INR 4.2 Lakhs per annum ( Source: Ambition Box). The company provides a comprehensive benefits that is designed to help and meet the needs of employees and their dependents : 

  • Health Insurance. 
  • Dental Insurance.
  • Vision Insurance.
  • Life Insurance. 
  • Gymnasium
  • Health Savings Account 
  • Flexible Spending Account 
  • Free Transport
  • Accidental Death & Dismemberment Insurance
  • Supplemental Life Insurance

Work life balance

Work-life balance is rated at 3.5/5.0 according to Ambition Box. It is a good place for freshers to work and learn with good worklife balance.

Culture & vibe

DXC Technology is committed to a diverse and inclusive corporate culture. They embrace diversity not only because it is the right thing to do, but because it is good for business. Diversity is at the core of its ability to serve its customers and shareholders, and it strengthens its reputation as the employer of choice in the IT industry and beyond. It has an inclusive and enriching environment that attracts and retains the best people as a team effort.

About you

To apply for this position, you must:

  • Have Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment

How to apply

To apply for this role, just click on "Apply on employer site" button below, which navigates to the career page where the application can be submitted easily.

The basic recruitment stages which a fresher should undergo are;

  • Online Test
  • Technical Interviews
  • Behavioural or Human Resources (HR) Round.

It has friendly office environment and may require shift work for this role.

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

India

India

Indian Citizen

Indian Permanent Resident

Indian Temporary Work Visa