Internal Service Support (Start ASAP)

ABOUT THE ORGANISATION

Natural Power Solutions have more than 25 years’ experience providing leading power quality solutions and services. We offer a broad range of products from market leading vendors including UPS Systems, Precision Cooling, Industrial Racks/Enclosures, Generators and Services, and our technical team lies at the heart of our success with resources across ANZ.

YOUR ROLE

We are on the lookout for a dynamic candidate to complement our service business development efforts in the VIC/TAS/SA market. Situated in our Notting Hill office and reporting to the Southern Region Sales Manager, this position presents an excellent opportunity to acquire valuable  professional experience. You'll collaborate closely with our service coordinators to provide leading customer asset care. 

This role is centred on cultivating customer relationships, ensuring that our service agreements and maintenance not only meet but exceed customer expectations. You'll be instrumental in supporting our services coordinators, identifying areas for process improvement, and contributing to the ongoing success of our services department.

The ideal candidate will bring a background in sales, administration, marketing, or engineering to the table—or be eager to acquire and refine their skills in these areas. For those with a passion for success, you will find the market highly rewarding and full of opportunity!

• Collaborate with Service Coordinators to establish and implement support requirements and procedures, driving the team towards achieving KPIs.
• Maintain an up-to-date and comprehensive Service CRM Database, ensuring accurate information on customer contacts, assets, contracts, time and materials, work orders, and more.
• Be responsible for the scheduling of maintenance and service callouts for clients, and managing all subsequent reporting and follow-up activities.
• Sustain positive relationships with internal and external stakeholders playing a key role in our collaborative success
• Identify ISO 9001 Sales Related Processes and activities, ensuring adherence to our accreditation standards.
• Record sales information from various sources, presenting concise updates to the management team during CRM updates, team meetings, and one-on-one sessions with the services team.
• Collaborate effectively with the Sales Team to effectively manage new service opportunities.
• Proactively address customer concerns and issues via email and phone calls, utilizing feedback to refine and enhance our service processes.

Required Knowledge and Abilities:

• Keen attention to detail and ability to multi-task;
• Strong time management and organisational skills and the ability to build a strong working relationship with our global product partner network;
• Ability to communicate effectively with our internal and external teams, as well as our customers;
• Strong computer skills.

TRAINING AND DEVELOPMENT

The NPS onboarding process involves comprehensive training, both in-house and by our industry leading partners. You will be supported to develop your own approach, and with an industry this large and complex, there is really no limit to where you might find yourself. The support and training don't stop at month 1 - you will be supported by our team to grow and challenge yourself throughout your career with NPS!

SALARY AND BENEFITS

In addition to a generous salary offer, NPS sales staff are also eligible to take part in the NPS Personal Bonus Package, calculated based on your team KPI's.

All staff are also eligible for sales and loyalty incentives, both internal and in conjunction with our partners. Some recent benefits have included:

• All expenses paid trips to Vietnam, Bali, and the Singapore F1
• Concert and sporting tickets
• Phones, laptops and tablets
• Events such as wine tastings, axe throwing or harbour cruises
• Staff conferences, trips and celebrations
• Cash bonuses and visa gift cards

NPS believes in rewarding all staff for their efforts, so junior staff are eligible for the same benefits as our senior and management staff.

CAREER PROGRESSION

Opportunities exist to develop into Service Coordinator roles, as well as in our Sales and Operations/Marketing teams. As a medium-sized enterprise, NPS continues to grow along with our team!

HOW TO APPLY

If this sounds like an opportunity you would like to explore, please reach out to our Operations team to discuss by sending your CV and cover letter to Alexandra O'Donnelly - National Operations Manager - alex.odonnelly@nps.com.au

Please note that only Australian citizens and permanent residents will be considered for this role.